{"id":977,"date":"2025-08-22T10:24:15","date_gmt":"2025-08-22T10:24:15","guid":{"rendered":"http:\/\/w1-1.wordpress.ldz.metrol.co\/?page_id=977"},"modified":"2026-04-24T11:38:05","modified_gmt":"2026-04-24T11:38:05","slug":"general-faqs","status":"publish","type":"page","link":"https:\/\/www.metrol.com\/info\/faqs\/general-faqs\/","title":{"rendered":"General FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"977\" class=\"elementor elementor-977\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26698e2 e-flex e-con-boxed e-con e-parent\" data-id=\"26698e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f122ce2 elementor-widget elementor-widget-ekit-nav-menu\" data-id=\"f122ce2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ekit-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<nav class=\"ekit-wid-con ekit_menu_responsive_tablet\"\n\t\t\tdata-hamburger-icon=\"\"\n\t\t\tdata-hamburger-icon-type=\"icon\"\n\t\t\tdata-responsive-breakpoint=\"1024\">\n\t\t\t            <button class=\"elementskit-menu-hamburger elementskit-menu-toggler\"  type=\"button\" aria-label=\"hamburger-icon\">\n                                    <span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span>\n                            <\/button>\n            <div id=\"ekit-megamenu-support-centre\" class=\"elementskit-menu-container elementskit-menu-offcanvas-elements elementskit-navbar-nav-default ekit-nav-menu-one-page-no ekit-nav-dropdown-hover\"><ul id=\"menu-support-centre\" class=\"elementskit-navbar-nav elementskit-menu-po-center submenu-click-on-icon\"><li id=\"menu-item-2183\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-2183 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/\" class=\"ekit-menu-nav-link\">Support Centre<\/a><\/li>\n<li id=\"menu-item-2179\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2179 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/news\/\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle\">News<i aria-hidden=\"true\" class=\"icon icon-down-arrow1 elementskit-submenu-indicator\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-2180\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2180 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/news\/event-news\/\" class=\" dropdown-item\">Event News<\/a>\t<li id=\"menu-item-2182\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2182 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/news\/products-news\/\" class=\" dropdown-item\">Products News<\/a>\t<li id=\"menu-item-2181\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2181 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/news\/general-news\/\" class=\" dropdown-item\">General News<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-2164\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2164 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle\">FAQs<i aria-hidden=\"true\" class=\"icon icon-down-arrow1 elementskit-submenu-indicator\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-2174\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2174 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/general-faqs\/\" class=\" dropdown-item\">General FAQs<\/a>\t<li id=\"menu-item-2177\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2177 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/shipping-faqs\/\" class=\" dropdown-item\">Shipping FAQs<\/a>\t<li id=\"menu-item-2173\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2173 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/gasspring-faqs\/\" class=\" dropdown-item\">Gas Strut FAQs<\/a>\t<li id=\"menu-item-2165\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2165 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/\" class=\" dropdown-item\">Access Hardware FAQs<i aria-hidden=\"true\" class=\"icon icon-down-arrow1 elementskit-submenu-indicator\"><\/i><\/a>\n\t<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t\t<li id=\"menu-item-2170\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2170 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/lock-faqs\/\" class=\" dropdown-item\">Lock FAQs<\/a>\t\t<li id=\"menu-item-2169\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2169 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/latch-faqs\/\" class=\" dropdown-item\">Latch FAQs<\/a>\t\t<li id=\"menu-item-2168\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2168 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/hinge-faqs\/\" class=\" dropdown-item\">Hinge FAQs<\/a>\t\t<li id=\"menu-item-2167\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2167 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/handle-faqs\/\" class=\" dropdown-item\">Handle FAQs<\/a>\t\t<li id=\"menu-item-2166\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2166 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/electronic-lock-faqs\/\" class=\" dropdown-item\">Electronic Lock FAQs<\/a>\t<\/ul>\n\t<li id=\"menu-item-2171\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2171 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/accuride-slide-faqs\/\" class=\" dropdown-item\">Accuride Slide FAQs<\/a>\t<li id=\"menu-item-2176\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2176 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/nitrosprings-faqs\/\" class=\" dropdown-item\">NitroSprings FAQs<\/a>\t<li id=\"menu-item-2178\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2178 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/wire-springs-faqs\/\" class=\" dropdown-item\">Wire Springs FAQs<\/a>\t<li id=\"menu-item-2172\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2172 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/anti-vibration-mount-faqs\/\" class=\" dropdown-item\">Anti Vibration Mount FAQs<\/a>\t<li id=\"menu-item-2175\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2175 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/threaded-insert-faqs\/\" class=\" dropdown-item\">Threaded Insert FAQs<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-2157\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2157 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle\">Downloads<i aria-hidden=\"true\" class=\"icon icon-down-arrow1 elementskit-submenu-indicator\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-2159\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2159 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/catalogue-downloads\/\" class=\" dropdown-item\">Catalogue Downloads<\/a>\t<li id=\"menu-item-2158\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2158 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/brochures\/\" class=\" dropdown-item\">Brochures<\/a>\t<li id=\"menu-item-2163\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2163 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/product-information\/\" class=\" dropdown-item\">Product Information<\/a>\t<li id=\"menu-item-2160\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2160 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/certifications\/\" class=\" dropdown-item\">Certifications<\/a>\t<li id=\"menu-item-2162\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2162 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/customer-service\/\" class=\" dropdown-item\">Product Services<\/a>\t<li id=\"menu-item-2161\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2161 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/corporate-information\/\" class=\" dropdown-item\">Corporate Information<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-2186\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-2186 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/uk-delivery\/\" class=\"ekit-menu-nav-link\">UK Delivery<\/a><\/li>\n<li id=\"menu-item-2185\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-2185 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/worldwide-delivery\/\" class=\"ekit-menu-nav-link\">Worldwide Delivery<\/a><\/li>\n<\/ul><div class=\"elementskit-nav-identity-panel\"><button class=\"elementskit-menu-close elementskit-menu-toggler\" type=\"button\">X<\/button><\/div><\/div>\n\t\t\t<div class=\"elementskit-menu-overlay elementskit-menu-offcanvas-elements elementskit-menu-toggler ekit-nav-menu--overlay\"><\/div>        <\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f90454b e-flex e-con-boxed e-con e-parent\" data-id=\"3f90454b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-375ed273 elementor-widget elementor-widget-heading\" data-id=\"375ed273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">General FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17814355 e-con-full e-flex e-con e-parent\" data-id=\"17814355\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-10ad9fdd e-con-full e-flex e-con e-child\" data-id=\"10ad9fdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-53655d48 e-flex e-con-boxed e-con e-child\" data-id=\"53655d48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-314eaeb elementor-widget elementor-widget-n-accordion\" data-id=\"314eaeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5170\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-5170\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I contact support if I need help? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5170\" class=\"elementor-element elementor-element-cd969b0 e-con-full e-flex e-con e-child\" data-id=\"cd969b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5170\" class=\"elementor-element elementor-element-aa3d10a e-flex e-con-boxed e-con e-child\" data-id=\"aa3d10a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27d7970 elementor-widget elementor-widget-text-editor\" data-id=\"27d7970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Get in touch with us via live chat, email, phone +44(0)1604 499 332, or WhatsApp. Our team of technical advisors will be able to assist you with any enquiries you may have.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5171\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5171\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I update my profile information? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5171\" class=\"elementor-element elementor-element-d6973eb e-con-full e-flex e-con e-child\" data-id=\"d6973eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27733b8 elementor-widget elementor-widget-text-editor\" data-id=\"27733b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Simply log into your Metrol account to change any profile information.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5172\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5172\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I forgot my password, how can I reset it? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5172\" class=\"elementor-element elementor-element-86ac638 e-con-full e-flex e-con e-child\" data-id=\"86ac638\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5172\" class=\"elementor-element elementor-element-de0b82e e-flex e-con-boxed e-con e-child\" data-id=\"de0b82e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23118ae elementor-widget elementor-widget-text-editor\" data-id=\"23118ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Get in touch with our sales team via live chat, email, or phone us on +44 (0)1604 499332. This will be passed onto our IT support team who will promptly resolve this issue.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5173\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5173\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My order history has disappeared from my account. Can I get it back? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5173\" class=\"elementor-element elementor-element-5162404 e-flex e-con-boxed e-con e-child\" data-id=\"5162404\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5173\" class=\"elementor-element elementor-element-c85bc06 e-con-full e-flex e-con e-child\" data-id=\"c85bc06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-107a81d elementor-widget elementor-widget-text-editor\" data-id=\"107a81d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Due to a website upgrade, customer accounts no longer hold information for orders made before 27\/01\/2021. This information has not been lost and can be reinstated upon request; contact our administration team to submit a request. Any orders from this point with any account (new or current) will store order information.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5174\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5174\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What does it mean if the website shows \u2018contact us\u2019 or shows a lead time? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5174\" class=\"elementor-element elementor-element-f1dbfa5 e-flex e-con-boxed e-con e-child\" data-id=\"f1dbfa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fd1b3d elementor-widget elementor-widget-text-editor\" data-id=\"3fd1b3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This means that there is either very little or no stock for this product. By contacting us we will be able to provide you with an estimated lead time.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5175\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5175\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the advantages of creating an account? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5175\" class=\"elementor-element elementor-element-6248067 e-flex e-con-boxed e-con e-child\" data-id=\"6248067\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23aaf90 elementor-widget elementor-widget-text-editor\" data-id=\"23aaf90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8211; You gain the ability to reorder as the click of a button<\/p><p>&#8211; 24hr access to order information placed after 27\/01\/2021<\/p><p>&#8211; A streamlined return process<\/p><p>&#8211; Store multiple shipping addresses for faster checkouts<\/p><p>&#8211; Streamlined order tracking<\/p><p>&#8211; Access to special offers exclusive to account-holding customers<\/p><p>&#8211; Expedites any applications for credit accounts (where applicable)\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5176\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5176\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I get in touch with Metrol? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5176\" class=\"elementor-element elementor-element-40fc658 e-flex e-con-boxed e-con e-child\" data-id=\"40fc658\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c70ab elementor-widget elementor-widget-text-editor\" data-id=\"a7c70ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can get in touch with Metrol by calling us on 01604 499 332, emailing us at sales@metrol.com, contacting us on our Website Live Chat, or contacting us through Whatsapp and Messenger. Alternatively, you can send us post to: 5 Clayfield Close Moulton Park Industrial Estate Northampton NN3 6QF UK<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5177\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5177\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I know if the parts I require are in stock? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5177\" class=\"elementor-element elementor-element-210c144 e-flex e-con-boxed e-con e-child\" data-id=\"210c144\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-264d77d elementor-widget elementor-widget-text-editor\" data-id=\"264d77d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This information is given on the specific product page in question, which is connected to our internal live stock system. Parts in stock will usually be available to be shipped as part of our next-day delivery service (please order by 1.00 pm).\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5178\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5178\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What services does Metrol offer? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5178\" class=\"elementor-element elementor-element-2219fb6 e-flex e-con-boxed e-con e-child\" data-id=\"2219fb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd8e14 elementor-widget elementor-widget-text-editor\" data-id=\"2bd8e14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Services we offer include the <a href=\"https:\/\/www.metrol.com\/online-shop\/strut-configurator\">gas strut configurator<\/a>, <a href=\"https:\/\/www.metrol.com\/online-shop\/metrol-gas-struts-design-service\">gas strut design service<\/a>, <a href=\"https:\/\/www.metrol.com\/online-shop\/hinge-calculator\">hinge load calculator<\/a> and <a href=\"https:\/\/www.metrol.com\/online-shop\/pocket-slide-calculator\">pocket door slide selector<\/a>. \u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Centre News Event News Products News General News FAQs General FAQs Shipping FAQs Gas Strut FAQs Access Hardware FAQs Lock FAQs Latch FAQs Hinge FAQs Handle FAQs Electronic Lock FAQs Accuride Slide FAQs NitroSprings FAQs Wire Springs FAQs Anti Vibration Mount FAQs Threaded Insert FAQs Downloads Catalogue Downloads Brochures Product Information Certifications Product Services [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":722,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-top-search-no-title","meta":{"footnotes":""},"class_list":["post-977","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages\/977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/comments?post=977"}],"version-history":[{"count":43,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages\/977\/revisions"}],"predecessor-version":[{"id":3879,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages\/977\/revisions\/3879"}],"up":[{"embeddable":true,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages\/722"}],"wp:attachment":[{"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/media?parent=977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}