{"id":992,"date":"2025-08-22T10:26:38","date_gmt":"2025-08-22T10:26:38","guid":{"rendered":"http:\/\/w1-1.wordpress.ldz.metrol.co\/?page_id=992"},"modified":"2025-12-16T09:29:47","modified_gmt":"2025-12-16T09:29:47","slug":"shipping-faqs","status":"publish","type":"page","link":"https:\/\/www.metrol.com\/info\/faqs\/shipping-faqs\/","title":{"rendered":"Shipping FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"992\" class=\"elementor elementor-992\">\n\t\t\t\t<div class=\"elementor-element elementor-element-034a1a1 e-flex e-con-boxed e-con e-parent\" data-id=\"034a1a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3240a elementor-widget elementor-widget-ekit-nav-menu\" data-id=\"3d3240a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ekit-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<nav class=\"ekit-wid-con ekit_menu_responsive_tablet\"\n\t\t\tdata-hamburger-icon=\"\"\n\t\t\tdata-hamburger-icon-type=\"icon\"\n\t\t\tdata-responsive-breakpoint=\"1024\">\n\t\t\t            <button class=\"elementskit-menu-hamburger elementskit-menu-toggler\"  type=\"button\" aria-label=\"hamburger-icon\">\n                                    <span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span>\n                            <\/button>\n            <div id=\"ekit-megamenu-support-centre\" class=\"elementskit-menu-container elementskit-menu-offcanvas-elements elementskit-navbar-nav-default ekit-nav-menu-one-page-no ekit-nav-dropdown-hover\"><ul id=\"menu-support-centre\" class=\"elementskit-navbar-nav elementskit-menu-po-center submenu-click-on-icon\"><li id=\"menu-item-2183\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-2183 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/\" class=\"ekit-menu-nav-link\">Support Centre<\/a><\/li>\n<li id=\"menu-item-2179\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2179 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/news\/\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle\">News<i aria-hidden=\"true\" class=\"icon icon-down-arrow1 elementskit-submenu-indicator\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-2180\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2180 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/news\/event-news\/\" class=\" dropdown-item\">Event News<\/a>\t<li id=\"menu-item-2182\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2182 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/news\/products-news\/\" class=\" dropdown-item\">Products News<\/a>\t<li id=\"menu-item-2181\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2181 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/news\/general-news\/\" class=\" dropdown-item\">General News<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-2164\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2164 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle\">FAQs<i aria-hidden=\"true\" class=\"icon icon-down-arrow1 elementskit-submenu-indicator\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-2174\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2174 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/general-faqs\/\" class=\" dropdown-item\">General FAQs<\/a>\t<li id=\"menu-item-2177\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2177 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/shipping-faqs\/\" class=\" dropdown-item\">Shipping FAQs<\/a>\t<li id=\"menu-item-2173\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2173 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/gasspring-faqs\/\" class=\" dropdown-item\">Gas Strut FAQs<\/a>\t<li id=\"menu-item-2165\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2165 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/\" class=\" dropdown-item\">Access Hardware FAQs<i aria-hidden=\"true\" class=\"icon icon-down-arrow1 elementskit-submenu-indicator\"><\/i><\/a>\n\t<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t\t<li id=\"menu-item-2170\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2170 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/lock-faqs\/\" class=\" dropdown-item\">Lock FAQs<\/a>\t\t<li id=\"menu-item-2169\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2169 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/latch-faqs\/\" class=\" dropdown-item\">Latch FAQs<\/a>\t\t<li id=\"menu-item-2168\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2168 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/hinge-faqs\/\" class=\" dropdown-item\">Hinge FAQs<\/a>\t\t<li id=\"menu-item-2167\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2167 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/handle-faqs\/\" class=\" dropdown-item\">Handle FAQs<\/a>\t\t<li id=\"menu-item-2166\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2166 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/access-hardware-faqs\/electronic-lock-faqs\/\" class=\" dropdown-item\">Electronic Lock FAQs<\/a>\t<\/ul>\n\t<li id=\"menu-item-2171\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2171 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/accuride-slide-faqs\/\" class=\" dropdown-item\">Accuride Slide FAQs<\/a>\t<li id=\"menu-item-2176\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2176 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/nitrosprings-faqs\/\" class=\" dropdown-item\">NitroSprings FAQs<\/a>\t<li id=\"menu-item-2178\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2178 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/wire-springs-faqs\/\" class=\" dropdown-item\">Wire Springs FAQs<\/a>\t<li id=\"menu-item-2172\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2172 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/anti-vibration-mount-faqs\/\" class=\" dropdown-item\">Anti Vibration Mount FAQs<\/a>\t<li id=\"menu-item-2175\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2175 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/faqs\/threaded-insert-faqs\/\" class=\" dropdown-item\">Threaded Insert FAQs<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-2157\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2157 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle\">Downloads<i aria-hidden=\"true\" class=\"icon icon-down-arrow1 elementskit-submenu-indicator\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-2159\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2159 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/catalogue-downloads\/\" class=\" dropdown-item\">Catalogue Downloads<\/a>\t<li id=\"menu-item-2158\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2158 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/brochures\/\" class=\" dropdown-item\">Brochures<\/a>\t<li id=\"menu-item-2163\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2163 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/product-information\/\" class=\" dropdown-item\">Product Information<\/a>\t<li id=\"menu-item-2160\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2160 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/certifications\/\" class=\" dropdown-item\">Certifications<\/a>\t<li id=\"menu-item-2162\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2162 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/customer-service\/\" class=\" dropdown-item\">Product Services<\/a>\t<li id=\"menu-item-2161\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2161 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/downloads\/corporate-information\/\" class=\" dropdown-item\">Corporate Information<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-2186\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-2186 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/uk-delivery\/\" class=\"ekit-menu-nav-link\">UK Delivery<\/a><\/li>\n<li id=\"menu-item-2185\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-2185 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/www.metrol.com\/info\/worldwide-delivery\/\" class=\"ekit-menu-nav-link\">Worldwide Delivery<\/a><\/li>\n<\/ul><div class=\"elementskit-nav-identity-panel\"><button class=\"elementskit-menu-close elementskit-menu-toggler\" type=\"button\">X<\/button><\/div><\/div>\n\t\t\t<div class=\"elementskit-menu-overlay elementskit-menu-offcanvas-elements elementskit-menu-toggler ekit-nav-menu--overlay\"><\/div>        <\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1300b752 e-flex e-con-boxed e-con e-parent\" data-id=\"1300b752\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6152158f elementor-widget elementor-widget-heading\" data-id=\"6152158f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; Returns FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-413f355c e-con-full e-flex e-con e-parent\" data-id=\"413f355c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-796a6543 e-con-full e-flex e-con e-child\" data-id=\"796a6543\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4528a8b3 e-flex e-con-boxed e-con e-child\" data-id=\"4528a8b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1779a47 elementor-widget elementor-widget-n-accordion\" data-id=\"1779a47\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2460\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2460\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I return an item? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2460\" class=\"elementor-element elementor-element-5d0b146 e-con-full e-flex e-con e-child\" data-id=\"5d0b146\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2460\" class=\"elementor-element elementor-element-6627ce5 e-flex e-con-boxed e-con e-child\" data-id=\"6627ce5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e907ac3 elementor-widget elementor-widget-text-editor\" data-id=\"e907ac3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please fill out our <a href=\"https:\/\/www.metrol.com\/online-shop\/returns-policy\">product return request<\/a> form. One of our sales advisors will promptly get back to you with the next steps. \u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2461\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2461\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is Metrol's return policy? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2461\" class=\"elementor-element elementor-element-f77f135 e-con-full e-flex e-con e-child\" data-id=\"f77f135\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2461\" class=\"elementor-element elementor-element-dcc9102 e-flex e-con-boxed e-con e-child\" data-id=\"dcc9102\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bda33d elementor-widget elementor-widget-text-editor\" data-id=\"2bda33d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are happy to return or exchange your goods within 14 days of it being delivered. Please read our <a href=\"https:\/\/www.metrol.com\/online-shop\/returns-policy\">customer returns<\/a> page for criteria requirements.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2462\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2462\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I change my shipping address after placing an order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2462\" class=\"elementor-element elementor-element-c67ede6 e-con-full e-flex e-con e-child\" data-id=\"c67ede6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2462\" class=\"elementor-element elementor-element-ccbd1e4 e-flex e-con-boxed e-con e-child\" data-id=\"ccbd1e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c11358 elementor-widget elementor-widget-text-editor\" data-id=\"0c11358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, up until the point that it gets picked up by the courier. Please call our sales team as soon as possible on +44(0)1604 499 332 if you wish to change the address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2463\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2463\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will my order ship? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2463\" class=\"elementor-element elementor-element-85b417b e-flex e-con-boxed e-con e-child\" data-id=\"85b417b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2463\" class=\"elementor-element elementor-element-86b1e72 e-con-full e-flex e-con e-child\" data-id=\"86b1e72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98e5856 elementor-widget elementor-widget-text-editor\" data-id=\"98e5856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We aim to send out all standard shipping orders, placed before 1pm, by the next working day.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2464\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2464\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do Metrol offer express delivery? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2464\" class=\"elementor-element elementor-element-9b8903d e-flex e-con-boxed e-con e-child\" data-id=\"9b8903d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2464\" class=\"elementor-element elementor-element-9c97f5e e-con-full e-flex e-con e-child\" data-id=\"9c97f5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04cebb5 elementor-widget elementor-widget-text-editor\" data-id=\"04cebb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, if you place your order before 1pm, you can expect to receive the goods by 12:00pm the next working day with our express shipping service.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2465\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2465\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do Metrol ship worldwide? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2465\" class=\"elementor-element elementor-element-81511c5 e-flex e-con-boxed e-con e-child\" data-id=\"81511c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2465\" class=\"elementor-element elementor-element-6799b1a e-con-full e-flex e-con e-child\" data-id=\"6799b1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adf88d1 elementor-widget elementor-widget-text-editor\" data-id=\"adf88d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, we ship our products worldwide. Please<a href=\"https:\/\/www.metrol.com\/support.html\"> contact us<\/a> and we will provide you with a quote for shipping to your country.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2466\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2466\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long does it take to receive my refund after returning an item? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2466\" class=\"elementor-element elementor-element-026ed3d e-flex e-con-boxed e-con e-child\" data-id=\"026ed3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2466\" class=\"elementor-element elementor-element-d5a183e e-con-full e-flex e-con e-child\" data-id=\"d5a183e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98c6893 elementor-widget elementor-widget-text-editor\" data-id=\"98c6893\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It can take up to 14 working days to receive your refund, to the original payment method, once you have returned the goods.\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Centre News Event News Products News General News FAQs General FAQs Shipping FAQs Gas Strut FAQs Access Hardware FAQs Lock FAQs Latch FAQs Hinge FAQs Handle FAQs Electronic Lock FAQs Accuride Slide FAQs NitroSprings FAQs Wire Springs FAQs Anti Vibration Mount FAQs Threaded Insert FAQs Downloads Catalogue Downloads Brochures Product Information Certifications Product Services [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":722,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-top-search-no-title","meta":{"footnotes":""},"class_list":["post-992","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages\/992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/comments?post=992"}],"version-history":[{"count":37,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages\/992\/revisions"}],"predecessor-version":[{"id":3796,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages\/992\/revisions\/3796"}],"up":[{"embeddable":true,"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/pages\/722"}],"wp:attachment":[{"href":"https:\/\/www.metrol.com\/info\/wp-json\/wp\/v2\/media?parent=992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}