General FAQs
How do I contact support if I need help?
Get in touch with us via live chat, email, phone +44(0)1604 499 332, or WhatsApp. Our team of technical advisors will be able to assist you with any enquiries you may have.
How do I update my profile information?
Simply log into your Metrol account to change any profile information.
I forgot my password, how can I reset it?
Get in touch with our sales team via live chat, email, or phone us on +44 (0)1604 499332. This will be passed onto our IT support team who will promptly resolve this issue.
My order history has disappeared from my account. Can I get it back?
Due to a website upgrade, customer accounts no longer hold information for orders made before 27/01/2021. This information has not been lost and can be reinstated upon request; contact our administration team to submit a request. Any orders from this point with any account (new or current) will store order information.
What does it mean if the website shows ‘contact us’ or shows a lead time?
This means that there is either very little or no stock for this product. By contacting us we will be able to provide you with an estimated lead time.
What are the advantages of creating an account?
– You gain the ability to reorder as the click of a button
– 24hr access to order information placed after 27/01/2021
– A streamlined return process
– Store multiple shipping addresses for faster checkouts
– Streamlined order tracking
– Access to special offers exclusive to account-holding customers
– Expedites any applications for credit accounts (where applicable)
How can I get in touch with Metrol?
You can get in touch with Metrol by calling us on 01604 499 332, emailing us at [email protected], contacting us on our Website Live Chat, or contacting us through Whatsapp and Messenger. Alternatively, you can visit our trade counter or send us post to: 5 Clayfield Close Moulton Park Industrial Estate Northampton NN3 6QF UK
How do I know if the parts I require are in stock?
This information is given on the specific product page in question, which is connected to our internal live stock system. Parts in stock will usually be available to be shipped as part of our next-day delivery service (please order by 1.00 pm).
What services does Metrol offer?
Services we offer include the gas strut configurator, gas strut design service, hinge load calculator and pocket door slide selector.