FAQs
Top 10 FAQs
How do I return an item?
Please fill out our product return request form. One of our sales advisors will promptly get back to you with the next steps.
What is Metrol’s return policy?
We are happy to return or exchange your goods within 14 days of it being delivered. Please read our customer returns page for criteria requirements.
Can I change my shipping address after placing an order?
Yes, up until the point that it gets picked up by the courier. Please call our sales team as soon as possible on +44(0)1604 499 332 if you wish to change the address.
When will my order ship?
We aim to send out all standard shipping orders, placed before 1pm, by the next working day.
Do Metrol offer express delivery?
Yes, if you place your order before 1pm, you can expect to receive the goods by 12:00pm the next working day with our express shipping service.
Do Metrol ship worldwide?
Yes, we ship our products worldwide. Please click here to see listed shipping prices for each country.
How can I get in touch with Metrol?
You can get in touch with Metrol by calling us on 01604 499 332, emailing us at [email protected], contacting us on our Website Live Chat, or contacting us through Whatsapp and Messenger. Alternatively, you can visit our trade counter or send us post to: 5 Clayfield Close Moulton Park Industrial Estate Northampton NN3 6QF UK
How do I know if the parts I require are in stock?
This information is given on the specific product page in question, which is connected to our internal live stock system. Parts in stock will usually be available to be shipped as part of our next-day delivery service (please order by 1.00 pm).
What services does Metrol offer?
Services we offer include the gas strut configurator, gas strut design service, hinge load calculator and pocket door slide selector.
Do Metrol gas struts come with warranty?
Yes, our fixed-force, variable-force, pin-locking, and stainless-steel gas struts are all covered by a 2-year warranty, while our traction gas struts have a 1-year warranty. To be eligible for a warranty claim, it’s essential to ensure that you haven’t voided it.
Warranty can be voided if:
– Using the gas strut in a way that it was not designed for or intentionally causing damage to it through misuse or abuse can void the warranty. This includes exceeding the weight limit, subjecting it to conditions beyond its specifications, or attempting to modify it in a non-approved manner.
– Failing to install the gas strut properly can void the warranty. This can include using incorrect mounting hardware, ignoring weight or pressure limits, or improper alignment.
– Attempting to repair or modify the gas strut can void the warranty. This includes opening the strut, tampering with its internal components, or using non-approved replacement parts.
– Using non-approved accessories could void the warranty.
– Using a gas strut in environmental conditions that are not within its specified range can also void the warranty.